U-Helper Guide

Hello U-Helper! We're thrilled that you've joined our community.

Here are some tips for getting your account noticed and a few important points about safety and payment. Please read this information carefully.

Get Your Profile Noticed

In order to increase your chances of getting hired, make sure your profile is complete and provides reliable information to any potential hirers.

  • Upload a photo.
  • Provide a good general introduction.
  • Set your availability.
  • Add a service or more services. Remember, you don't have to be an expert to offer services on The Urban Helper.  Just be sure to note your experience level when you add a service so the hirers expectations are also set correctly.

Be Safe

We are a community-focused organization committed to building trust among neighbors. That said, you may be doing work for people you don't yet know, so safety is a top priority.

  • Take all the precautions you typically use when contracting with a stranger.
  • Always use common sense: if something feels off, trust your instincts.
  • The hirer adds the job address to your proposal when they accept it.  Do not go to an address that is not in the proposal even if given to you in chat, we want to have a record of where you are going.
  • Report any activity that violates our Community Rules or our Terms of Service, or that just feels uncomfortable. Keeping The Urban Helper Community safe and respectful is everyone's responsibility.
  • Read more safety information here.

Complete All Transactions Through The Urban Helper

When you signed up for The Urban Helper, you agreed to complete your transactions with community members through the site. Staying within The Urban Helper gives you important benefits and peace of mind. 

  • Payment Protection. We place a hold on any fee (dollars or U-Brix) detailed in an agreed-upon job proposal. This means you don't have to chase after slow or deadbeat hirers for work you've done.
  • Assistance with Conflicts. We can help mediate conflicts or disagreements about a work or payments.
  • We will know where you were working and who you were working with in the event of an emergency.
  • Reviews from community members increase your chances of getting hired again. Only jobs completed through the site are open for reviews.
  • Report any attempts by community users to hire or pay you outside of the site. Doing so is a violation of our Terms of Service and involved accounts will be suspended from the platform.

Interacting with the Community

Remember that The Urban Helper exists to strengthen communities and build relationships.

  • Follow our community rules in all interactions, online or in person. Always be professional.
  • If you don't understand something, need more information, or need to change something about a job, be proactive.